Hello Community,

We just upgraded to OTRS6 and can not find the SMTP settings in the Admin.  We setup an email account and queue but are getting the error below - we can connect to pop.gmail.  Is anyone familiar with how to resolve this issue?  Please help.

Backend ERROR: OTRS-CGI-74 Perl: 5.16.3 OS: linux Time: Thu May 10 14:49:10 2018

Message: CommunicationLog(ID:11,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:11)::Kernel::System::MailAccount::POP3 => POP3: Can't connect to pop.gmail.com

RemoteAddress: 208.73.160.46

RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=2KyJmTzqguncODQIGFqM8A5okDJ7e0nb;

Traceback (23910):

   Module: Kernel::System::CommunicationLog::_LogError Line: 538

   Module: Kernel::System::CommunicationLog::ObjectLog Line: 300

   Module: Kernel::System::MailAccount::POP3::Fetch Line: 197

   Module: Kernel::System::MailAccount::MailAccountFetch Line: 566

   Module: Kernel::Modules::AdminMailAccount::Run Line: 76

   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116

   Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40

root@otrs.encoreglobalsolutions:/etc/mail$ telnet pop.gmail.com 995

Trying 74.125.141.108...

Connected to pop.gmail.com.

Escape character is '^]'.

^CConnection closed by foreign host.

Thank You,

Johnnie Rucker

General Manager

http://encoreglobalsolutions.com/