[otrs] Feature question

Hi, We are using OTRS (about to switch to 3.0) and we are wondering if OTRS is already able to fit those needs: - Have a response time associated to a priority - Have a "target date" assigned manually by an agent for solution for a ticket With this info, would it be possible to have a report for: - Tickets that do not meet the response time - Tickets that do not meet the solution target date Thanks, Ugo