Hi Rui,

Currently the Public frontend of the FAQ displays the language that is requested by the browser. Your browser is probably instructed to request pages in Portuguese if that exists, so that is why you will see the page in Portuguese.

For instance in Firefox you can change that by selecting Preferences > Content > Languages > Choose.
If any of the languages listed here is available, OTRS will return that. If there is none, it will fallback to the language you have defined in Admin > SysConfig > Framework > Core > DefaultLanguage.

What you could do, is remove all languages but English from Admin > SysConfig > Framework > Core > DefaultUsedLanguages. Then the Public FAQ frontend will always display in English. But this will also prevent agents and customer users to use any other language than english!

hope this helps,

Michiel

On Fri, Sep 11, 2009 at 12:08 PM, Rui Castro <rc@noniussoftware.com> wrote:

Hello,

 

I just installed the FAQ module. When I use the Agent Interface everything is in the english language, but when I use the Public interface the categories and RSS are in portuguese. How can I change the public interface to the english language? I have already been looking in the System Configuration and even in the Standard Customer dtl files, but was unable to have all sentences in English.

 

Thanks and best regards,

Rui

 

 

 

------------

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Rui Castro ● Director

NoniusSoft – Software e Consultoria para Telecomunicações, S. A.

Rua Actor Ferreira da Silva, 100 ● 4200 – 298 Porto ● Portugal

Tel.: +351 22 030 15 30 ● Fax: +351 22 030 15 21

rc@noniussoftware.com ●  http://www.noniussoftware.com

 


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