I don't think I understand what you are saying. Also, this link need not be part of the ticket data. This is additional link that will enable chat function with the customer. This can be part of the ticket information displayed on the right side in the ticket zoom view.

I could find FreeTextDefault and FreeTextDefault.

I simply want to add a chat option. By editing .dtl file I was able to add the label as you can see below, but I am not able to add a hyperlink to that. The hyperlink should be xmpp://<customerID>@chatdomain

GoodWills

Parag Bhalerao

Work 215-494-2709

Cell 267-210-5949

Email parag.bhalerao@cybertech.com

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck
Sent: Thursday, January 19, 2012 2:23 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customizing TicketZoom View

That is ok, but now you have to store something in the field.

I recommend to use the FreeTextDefault function to define a value on the event of the ticket creation so every ticket gets the value on the event FreeTextDefault. If you do not allow to change the field anywhere the link is permanently saved to the ticket.

On 19.01.2012, at 19:36, Parag Bhalerao wrote:

> I updated Settings in Ticket -> Core::TicketFreeText

> TicketFreeText1::Link xmpp://$LQData{"CustomerID"}

Cheers, Nils

http://webint.cryptonode.de / a Fractal project

---------------------------------------------------------------------

OTRS mailing list: otrs - Webpage: http://otrs.org/

Archive: http://lists.otrs.org/pipermail/otrs

To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs