Hi, I am setting up OTRS for our support team. There is calendar in the queue but I'm not able to get it work.
 
I have 2 teams work in day shift and night shift but I want 2 teams can view/modify any tickets come from customers. Do I need to create 2 queues for them by using different calendar? How to attach different team member(or group?) to its queue?
 
Thank you and look forward to hearing your input.
 
 
David
 

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