On Feb 8, 2017, at 10:24 AM, Jesus Rivera <jriverar@anzoategui.gob.ve> wrote:

Good morning, I would like to generate reports on how many tickets an agent makes, but according to our way of working, there is a supervisor who closes the ticket, the problem is that when the ticket is closed, it is left with the owner of the ticket, there will be some form That a person closes a ticket without being left as owner?

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