
On Sun, 2004-11-14 at 02:37, James Sleeman wrote:
Wes Plate wrote:
I have an email address that is like a mini-mailing list, it forwards messages to both my regular email address as well as my phone's email address. Here in the states many if not most of the service providers have it set up so emails can be sent to phones as text messages
*Hmm, yes that is one way, but the problem is that an SMS is limited to, what, about 100 characters or something. I'd like to massage the data going into the sms "email" (to clickatel) so that it maximises the amount of useful information. Eg I'd like an sms like
"Hr s th sbjct wtht vwls - jim@somesite" (ie removing vowels in the subject, trimming the email so it just identifies the user.
Actually about 160, but most modern phones can handle multi-packet messages (these are sent as multiple SMS messages). If you use a device and supplier that supports GPRS/or 3G you could probably read any e-Mail directly from the phone anyway. So I would suggest the approach of sending sender and subject only is the most appropriate. At least two UK phone suppliers offer a similar mail notification service that notifies on incoming mail in this manner, and when these services work it usually results in a single SMS. I have my SE p900 set to regularly scan my mail and notify me of any changes. I think this is facility that is available on most Symbian 60 or UIQ phones (though occasionally only through third party apps) However, I am given to understand the american mobile phone infrastructure is a little underdeveloped and out sync with the rest of the planet. So this approach may not be viable in the states. But why not consider using procmail? In theory you should be able to forward just the incoming mail header when the message arrives! Check out the procmail man pages...
I guess I could setup a filter on an email address that gets new ticket notifications to massage it, and then forward that to the SMTP gateway, but that's even dirtier than digging the info from the database in my generic agent command, there must be an easy way I can just pass the subject and sender onto the command line for the generic agent.
--- James Sleeman * _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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Meum est propositum
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Graham Smith