Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian

22 Jul 2009

      Of course you could also decide to not use the rich text editor, you can
disable it in SysConfig. Then you'd have the same editor functionality as in
2.3.4 while you'd be able to leverage all other 2.4.x features.

I found that in Internet Explorer, the buttons ctrl + right shift would
switch text direction, but that switch will not be "remembered" by the
system.

Also, digging further, I found this to be an issue that other projects that
use the same editor (e.g. Drupal) are facing as well. This would be one of
the things to be solved in the next release of the editor, 3.0, which is now
in beta. You could decide to try and get the 3.0 beta working with your otrs
setup and see what happens. I have not (yet) found any timeline for the
fckeditor 3.0 release.

Regards,

--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl

On Jul 22, 2009 11:09 AM, "Michiel Beijen"  wrote:

Hi Afshar,

Thanks for reporting this error.

There is a configuration flag for the editor that you could use to switch
the direction. Add the following line to
otrs/Kernel/Output/HTML/Standard/RichTextEditor.dtl at around line 25:

FCKConfig.ContentLangDirection = 'rtl' ;

This will however completely set the RTL direction for the whole of your
OTRS instance. I understand that a more elegant solution would be needed but
this might just be a workaround for you.

Can you please file a bug for this in the Bugzilla at http://bugs.otrs.org ?

Kindest regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

On Wed, Jul 22, 2009 at 10:19, Afshar Mohebbi 
wrote:
...
...
...
Hi all! > > I just installed OTRS 2.4.1 and realized that we have had a
step BACKWARD! While ear...

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