27 Nov
2007
27 Nov
'07
2:53 p.m.
Kris Jacobs wrote:
The default Locking is a problem that I will have to work around if I am going to use OTRS.
It looks like I can simply set Automatic Unlocking to something low like 2 minutes.
Locking is a key principle in any ticketing system I believe, and most people don't seem to have any problems with it. It is there to prevent problems actually. Why would your tickets have to be unlocked all the time? Nils Breunese.