[otrs] Allow any agent to respond to a locked/other owners ticket

Hello OTRSers :) Sometimes a customer will call and an agent other than the assigned will search for and find a ticket. By default all this agent can do is add a note. How do you configure OTRS so any agent can respond, so long as it's a ticket in one of the queues (s)he has access to? Will Sheldon IT Manager Office:604 568 0313 x114 Fax:604 568 0314 Cell:778 689 1244 Skype:will.sheldon http://skype.appno.net/?skype=will.sheldon&user=will #300-152 West Hastings Vancouver, BC, V6B 1G8 Canada www.appnovation.com Click here to unsubscribe from further Appnovation communications.