2009/5/20 Richard Cross <richard.cross@rockshore.net>

Since installing the ITSM upgrade (OTRS 2.3.4 + ITSM 1.2.3), I can no longer set tickets to the "removed" status. I have checked in Admin->Statuses and it's still there, but I'm not sure whether there is some new relationship mapping that now prevents me from choosing it.

When I close a call, I get the following choices: "Close Successful", "Closed Unsuccessful" and "Closed With Workaround".

I have previously configured notes to allow status change, but when I add a note, the only available statuses are the above, plus "open", "pending auto close +", "pending auto close -" and "pending reminder".

What have I missed?

Regards,

Richard Cross.
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