Re: [otrs] how to ask a new user to create a account in auto response?

I would like to know this as well. Anyone have the answer out there? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Amanpreet Singh Sent: Friday, May 08, 2009 6:34 AM To: otrs@otrs.org Subject: [otrs] how to ask a new user to create a account in auto response? hi, i am new to otrs, using otrs 2.2 on a debian system my problem is, if a person (not a customer) open a ticket, auto response should ask him to create a new account on customer.pl (By passing the URL) & should not pass the Username & password to him/her as passing to the other Customers. how should i configure it. plz help -Aman