OK. Got it working!

When I switched to mysql (for testing purposes) it worked as it should.

When I was using postgresql all seemed to work fine, except answering
tickets...  For the time being (I have too spare time :-) I'll stick with using
mysql (if it really works, that is :-P).

However, I would really like to use postgresql since it really is a more complete dbms
with standard features that I expect. I dunno what experiences other shave had with
otrs using postgresql, but I would really like feedback. If I can manage to
fix my error, I'll switch back to a real database :-)

Thanks!

Eivind



fre, 19.12.2003 kl. 09.01 skrev Eivind Arnesen:

tor, 18.12.2003 kl. 21.20 skrev Martin Edenhofer: 
Hi, 

On Wed, Dec 17, 2003 at 09:27:58AM +0100, Eivind Arnesen wrote:
> > > OTRS looks very promising, but I've run into a problem. I cannot answer
> > > tickets when i press
> > > "empy answer". I'm using the latest otrs rpm on a redhat 9 box.
> > > 
> > > Here is the message from /var/log/httpd/error_log:
> > > 
> > > ModPerl::Registry: Can't call method "address" on an undefined value at
> > > /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.!
> > > [...]
> > 
> > Is it working if you use cgi?
> [...]
> You mean without mod_perl? No, I've tried without the perl settings in
> /etc/httpd/conf.d/otrs.conf. I could really need some help with this
> one,
> we are replacing a Advanced Helpdesk from CA with (hopefully) OTRS
> if we can get it to work soon.
> 
> My current apache configuration uses:
> [...]

It looks fine. However, try to use it without mod_perl, then you will
get closer to the error.
OK. tried again without mod_perl. In the httpd/error_log I now see:

[error] [client 10.1.11.32] [Fri Dec 19 08:56:41 2003] index.pl: Use of uninitialized value in concatenation (.) or string at ../..//Kernel/Modules/AgentCompose.pm line 223.

Eivind


PS: If you need fast help (a solution). http://otrs.de/ :)

  Martin Edenhofer

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
        http://www.otrs.de/ :: Manage your communication! 

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting fr Ihr OTRS System?
=> http://www.otrs.de/

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting fr Ihr OTRS System?
=> http://www.otrs.de/