That did the trick. Thanks for your help, Daniel, with this and the other question.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Obee, Daniel
Sent: Tuesday, January 27, 2009 4:56 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue Responses

Hi Jeffrey.

The basic Mail Format is set in the Ticket::Frontend::ResponseFormat:

If you got questions of this kind, try searching the SysConfig. You’ll be surprise what else comes up ;0)

Greets

Daniel

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeffrey Friedman
Gesendet: Montag, 26. Januar 2009 22:40
An: otrs@otrs.org
Betreff: [otrs] Queue Responses

I’ve created two responses and associated them with my queue. Both of them are blank. However, regardless of which response I choose when “Compose Answer (email)”, I always get text in the body of my response like:

Dear username,

> previous customer email info…

It’s almost like there are still OTRS tags (like <OTRS_UserFirstname> and <OTRS_UserLastname>) in the response, but I can’t find them. Any suggestions?

Thanks,

Jeffrey

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