It's logging to /opt/otrs/otrs.log. But there is no otrs.log file.
That's not possible, because OTRS needs to be able to log. It will
certainly yike if it can't.
Can it be that you've got this in Config.pm?
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
$Self->{LogModule::LogFile} = '
In terms of backup I do an rsync 4 times a day to another hard drive stored on the machine as well as running the backup.sh script which has been doing daily backups since 06-10-04. We don't have a lot of tickets on our system and haven't had any today.
So, you're best prepared to step back to a previous version. Good.
Running the otrs.adduser2group script will add the root user back into the admin group, correct? How damaging can that be?
I guess it won't do a thing to the situation, just try. You may additionally think about having a look at the raw db with a tool like phpMyAdmin or similar. Did you eventually rename some groups? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388