Hi Nils, I'll bite. You make it impossible to select a workaround for priority 5 incidents in the servicedesk queue. I'm guessing you want them to be solved in another way? Lars -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Sunday, February 06, 2011 7:25 PM To: User questions and discussions about OTRS. Subject: [otrs] An OTRS ACL riddle :-) 100 virtual gummy points for those who can tell me what my ACL is actually "doing" :-)) $Self->{TicketAcl}->{'ACL-MyRiddle-001'} = { # match properties Properties => { Ticket => { Queue => ['[RegExp][^(Servicedesk)]'], Type => ['[RegExp][^(Incident)]'], Priority => ['[RegExp][^(5 very high)]'], } }, # set not possible options (black list) PossibleNot => { Ticket => { State => ['[RegExp]^.*[^(workaround)]$'], }, }, }; Have phun! - Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs