Hi Florian,

 

Thanks for quick respond

First : I have Type menu in create new ticket interface, I want to link it with my queues. HOW ?

Second : in To menu I want to put my categories for example: IT service desk team or application team .. etc. HOW ?

If I can create new custom menu please inform me HOW ?

 

Thank you again and waiting your support

 

 

 

 

Thanks and best regards,

 

Khaled M.Abu Hussein

System Administrator

Technology and Information Systems Department

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florian Edlhuber
Sent: Thursday, December 27, 2012 1:06 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] New tickets issues

 

hi


Am 27.12.2012 um 11:13 schrieb "khaled mohamed" <khaled.mohamed@edrak.com.eg>:

Dear OTRS team,

 

Kindly help me in 2 issues in OTRS  3.1.12

 

1-      How to replace type and TO menus when customer create new ticket ?

 

replace? or disable it? disable it in sysconfig. replace with other things? I think you have to code something. or

you may describe what you really want :-)

 



2-      How change skin/themes on customer interface link ?

 

create your own scheme or skin. look in developper book. it

is creating a new skin and alter css files. 

 

hth 

 

regards

florian