Re: [otrs] Byte order is not compatible at ..\..\lib\Storable.pm

Hi Hugh, I believe you can change the default screen with "Frontend::CommonParam###Action". Best regards, mg Am 29.09.10 10:55, schrieb Hugh Kelley:

There is only one machine in use here. I will assume now that the large attachment is just a coincidence.

Whatever the issue is, it seems to have affected /crippled the dashboard view for many, but not all, staff.

While I find the root cause, is there an easy way to change the default "screen" globally?

On 9/29/10, Martin Gruner wrote:

...

Hi Hugh,

do you have different machines runnint OTRS sharing some data? That's what the byte order message would indicate. However, we fixed the problem by generating architecture-independent cache files (in beta3 or 4, not sure right now). Please run bin/otrs.DeleteCache.pl to clean up the old caches once, then the error should go away.

I don't see how this could be caused just by a large image being put into a ticket. Further details will be most appreciated, esp. if you can tell us how to reproduce this with beta4 (please file a bug in this case).

Thanks a lot!

Regards, mg

Am 28.09.10 21:21, schrieb Hugh Kelley:

...

A user sent a large screenshot into OTRS today (3.0 Beta 3) and it seems (based on the coincidental timing) to have caused an issue with the dashboard.

I now get these "Byte order is not compatible at ..\..\lib\Storable.pm " messages in the PerlEx logs (see further down). The web server just returns a 500 error when I request /otrs/index.pl?Action=AgentDashboard http://index.pl?Action=AgentDashboard

Strangely, I can navigate directly to the attachment via customer and agent interfaces and see the ticket and the attachment in the article.

Has anyone seen this before?

*** 'C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl http://index.pl' log message at: 2010/09/28 18:35:27 PerlEx: Executing script: C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl http://index.pl Precompiler: Execute called for file [C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl http://index.pl] Precompiler: Checking for existence of C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl http://index.pl in Cache Precompiler: Script C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl http://index.pl is compiled and 848207 minutes old. Precompiler: Executing

Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl] Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl http://index.pl] Params:[] Precompiler: Execute Error: Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl http://index.pl]

Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl] Params[] Byte order is not compatible at ..\..\lib\Storable.pm (autosplit into ..\..\lib\auto\Storable\thaw.al http://thaw.al) line 415, at ../..//Kernel/System/Cache/FileStorable.pm line 128

PerlEx: Execute returned: -1

The only related looking message I see in the OTRS log is:

[Tue Sep 28 18:43:49 2010][Error][Kernel::System::Web::UploadCache::DB::FormIDAddFile][68] Need Content!

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-- Martin Gruner Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann OTRS mobilisiert Ihren Help Desk. Die OTRS iPhone App zum freien Download: http://www.otrs.com/de/produkte/iphone-app/