Hi,

My company is evaluating OTRS for use.  Unfortunately I’ve run into a major problem.  When I answer a test mail, the format is so:

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[salutation I created]

[body of the customer mail]

[OTRS response that I chose]

[OTRS predefined signature I created]

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We need the format order to be “top-posted” as below:

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[salutation I created]

[OTRS response that I chose]

[OTRS predefined signature I created]

[body of the customer mail]

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How do we change this?

Thanks!

Tabitha Stang

cleverbridge AG