are you using the file system to store ticket data or the database? what version of mysql, and what version of apache? the performance issues if painfully slow wont be helped by upgrading your OTRS imo, the proper configuration of both apache and mysql are the biggest things you can do to keep otrs running smoothly. I also recommend a non windows system for it, there are simply too many tie ins that OTRS has with familiar *nix systems (cron, perl etc.). but sometimes it doesnt make sense for people to use it and im pretty sure OTRS fully supports windows but you need to cross over into learning a bit more about its open source enablers like mysql and apache. I often wish OTRS didnt offer one-click package installations so that people went through the manual installation at least once just to see the relationships.. anyone who supports an OTRS system long term should learn to install this manually or buy a support contract. -Andy Lubel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mark Nernberg Sent: Friday, October 19, 2007 10:24 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] OTRS very slow From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Friday, October 19, 2007 10:07 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS very slow hi thanks for your reply. i did not know windows platform was the problem here. unfortunately OTRS is all set up and running here now. is there any way to improve the performance? will an upgrade to the latest version help? thank you swatha First, improving performance will require some analysis to find the bottleneck(s). Secondly, what do you expect running Windows? You've started off with a slow, inefficient platform. Fixing it now is like polishing a turd. You will never get to 100%, since you're starting in a hole. PerlWin was never all that efficient, either. Upgrading OTRS isn't going to make a difference. Upgrading the hardware *might* make a difference. You need to test: network performance, disk i/o performance, web server efficiency, and the database performance -- and that's for starters. Perhaps by fixing disk i/o and the database performance you will find OTRS to get to "acceptable" performance levels. Perhaps not. The other poster who suggested building and dedicating a Linux system is on-the-money. Transferring your data and installation to a Linux box should be fairly easy once you've got the base system built (i.e. Linux, Apache, Perl, MySQL, all other prerequisites).
Date: Fri, 19 Oct 2007 15:41:33 +0200 From: lminost@denyall.com To: otrs@otrs.org Subject: Re: [otrs] OTRS very slow
Hi,
I would be interested and curious in seeing this "not slow" OTRS and see which time responses you have when displaying queue view, customer_user link and overall Agent Administration panels ... etc :)
Which hardware do you have ? Which backend are you using please ?
By the way, about pri pri question, I have also no experience about an OTRS install under Windows but as I can see and strongly think performance is not the best feature under OTRS, I can advise you to dedicate a linux box to OTRS, that will probably avoid some others problems linked to Windows ...
Thanks by advance for your answers.
Laurent MINOST
Richard Hinkamp - BeSite a écrit :
We have an install with 100.000 tickets and it's not slow. It is not running on Windows (Linux+mysql), so don't know about windows installs...
Richard
pri pri wrote:
hi all i have been using OTRS on windows small business server 2003 for 4 months now. i am using version 2.2.1 and wanted to know if the system gets very slow if there are more than 3000 tickets in my system. i have had frequent SPAM attacks and ended up with 16- 20 thousand e-mails in my system. the system is extremely slow. i would like to know if the system will get very slow if there are more than 3-4 thousand tickets. please let me know if you know anything about it. thank you
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