Re: [otrs] otrs Digest, Vol 7, Issue 22

9 Apr 2009

      As Admin, in sysconfig, section Framework:
Framework -> Core::Sendmail

What is SendmailModule set to? I bet sendmail (the default), and perhaps
your sendmail is either set for hour poll (or even sent out only when
retrieving mail.)

Make sure it is set as SMTP.

What is set as SendmailModule::CMD ?

P.S. My personal tip: Also set the SendmailBcc: (Send all outgoing email
via bcc to the specified address. Please use this only for backup
reasons) to your own e-mail address. Handy to see what goes out.

Kind regards,

Frans Stekelenburg
NetDialog Service Center

+31 30 789 3636
www.netdialog.eu
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of
Brent Botha
Sent: donderdag 9 april 2009 15:11
To: otrs@otrs.org
Subject: Re: [otrs] otrs Digest, Vol 7, Issue 22
Using our default Smtp server
We don't have any problem send mail if send out there maybe a one
minute
delay.
But OTRS mail are taking up to an hour sometimes before I receive
anything.
Sent a message to myself after the last post and still waiting
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of
otrs-request@otrs.org
Sent: 09 April 2009 03:05 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 22
Send otrs mailing list submissions to
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When replying, please edit your Subject line so it is more specific
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Today's Topics:
1. Re:  Time delays on Recieving Tickets (Marco Vannini)
   2. Re:  otrs Digest, Vol 7, Issue 21 (Brent Botha)
----------------------------------------------------------------------
Message: 1
Date: Thu, 9 Apr 2009 14:58:15 +0200
From: Marco Vannini 
Subject: Re: [otrs] Time delays on Recieving Tickets
To: "User questions and discussions about OTRS." 
Message-ID:
  <7bd09e660904090558g6483a130v653c8582bb42be7a@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
Postmaster jobs are managed by the crontab. Try to modify (as in
fedora) /opt/otrs/var/cron/postmaster*
and then
service restart otrs
For the outgoing email depends on what you use (smtp or sendmail or
other)....
On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha 
wrote:
...
Hello All
Im new to OTRS
I am having a problem that when I send a ticket to our OTRS system
there
is
a delay of say 15 mins before I receive the ticket in my queue.
If I go into the Admin console and then into postmaster ?mail
account
and
say run now the message is received right away.
There also seems to be a delay in my replies ie. Change of owner or
acknowledgement of the ticket number
Pleas eany help would be great as I need to present a WORKING TICKET
SYSTEM
ON THE 17TH APRIL.
Thanking you in advance
Regards
Brent Botha
Senior System Administrator
NXT - A Convergence Innovation Company
Office + 27 11 322 3332
Mobile +27 82 375 0887
Skype ID brentbotha
Email brent@nxtnow.co.za
www.nxtnow.co.za
Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
This email is intended only for the person to whom it is addressed
and/or
otherwise authorized personnel. The information contained herein and
attached is confidential and the property of The NXT Thing Now (Pty)
Ltd.
If
you are not the intended recipient, please be advised that viewing
this
message and any attachments, as well as copying, forwarding,
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disseminating any information related to this email is prohibited,
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that
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protection tools have been employed, you should check this email and
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...
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Message: 2
Date: Thu, 9 Apr 2009 15:02:13 +0200
From: "Brent Botha" 
Subject: Re: [otrs] otrs Digest, Vol 7, Issue 21
To: 
Message-ID:

...
U98TH
UwsBAAAAAA==@nxtnow.co.za>
Content-Type: text/plain;	charset="us-ascii"
Ok thanks guys Postmaster is working but when I close a ticket there
is
still a big delay or if I make any changes
Any Suggestions
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of
otrs-request@otrs.org
Sent: 09 April 2009 02:56 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 21
Send otrs mailing list submissions to
  otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
  http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
  otrs-request@otrs.org
You can reach the person managing the list at
  otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re:  otrs Digest, Vol 7, Issue 19 (Brent Botha)
   2. Re:  otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial)
   3. Re:  otrs Digest, Vol 7, Issue 20 (Brent Botha)
   4. Re:  Customer Notifications New Ticket/Closed Ticket
      (Jeremy Adams)
----------------------------------------------------------------------
Message: 1
Date: Thu, 9 Apr 2009 14:12:19 +0200
From: "Brent Botha" 
Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19
To: 
Message-ID:

...
4jc1p
Er4BAAAAAA==@nxtnow.co.za>
Content-Type: text/plain;	charset="us-ascii"
Centos Linux
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of
otrs-request@otrs.org
Sent: 09 April 2009 02:09 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 19
Send otrs mailing list submissions to
  otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
  http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
  otrs-request@otrs.org
You can reach the person managing the list at
  otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re:  Time delays on Recieving Tickets (Frans Stekelenburg)
----------------------------------------------------------------------
Message: 1
Date: Thu, 9 Apr 2009 14:08:23 +0200
From: Frans Stekelenburg 
Subject: Re: [otrs] Time delays on Recieving Tickets
To: "User questions and discussions about OTRS." 
Message-ID:
  <67676E1DE2B4EF4EB1AC8C4AD059482F08C222EE@EX-BE-001.ASP.IS.NL>
Content-Type: text/plain; charset="us-ascii"
Unix or windows?
Postmaster function (script)  is called from a scheduled command. On
unix in cron. By default every 10 minutes.
gr,
Frans
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of
Brent Botha
Sent: donderdag 9 april 2009 13:38
To: otrs@otrs.org
Subject: [otrs] Time delays on Recieving Tickets
Hello All
Im new to OTRS
I am having a problem that when I send a ticket to our OTRS system
there
is a delay of say 15 mins before I receive the ticket in my queue.
If I go into the Admin console and then into postmaster  mail account
and  say run now the message is received right away.
There also seems to be a delay in my replies ie. Change of owner or
acknowledgement of the ticket number
Pleas eany help would be great as I need to present a WORKING TICKET
SYSTEM ON THE 17TH APRIL.
Thanking you in advance
Regards
Brent Botha
Senior System Administrator
NXT - A Convergence Innovation Company
Office + 27 11 322 3332
Mobile +27 82 375 0887
Skype ID brentbotha
Email brent@nxtnow.co.za
www.nxtnow.co.za
Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
This email is intended only for the person to whom it is addressed
and/or otherwise authorized personnel. The information contained
herein
and attached is confidential and the property of The NXT Thing Now
(Pty)
Ltd. If you are not the intended recipient, please be advised that
viewing this message and any attachments, as well as copying,
forwarding, printing, and disseminating any information related to
this
email is prohibited, and that you should not take any action based on
the content of this email and/or its attachments. If you received this
message in error, please contact the sender and destroy all copies of
this email and any attachment. Please note that the views and opinions
expressed herein are solely those of the author and do not necessarily
reflect those of the company. While antivirus protection tools have
been
employed, you should check this email and attachments for the presence
of viruses. No warranties or assurances are made in relation to the
safety and content of this email and attachments. The NXT Thing Now
(Pty) Ltd. accepts no liability for any damage caused by any virus
transmitted by or contained in this email and attachments. No
liability
is accepted for any consequences arising from this email.
Please consider the environment before printing this email
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