Hi Ovidiu, On Mi, Jan 11, 2006 at 03:08:22 +0200, okzie@amatti.biz wrote:
I want to use simple customer database, for address book purpose only, not for customer tracking ticket state. The customer table in otrs database is, ok, but I prefer some fields to add, like phone, post address etc. I have a working instalation of otrs, on slackware box, with mysql, etc. everything is fine, but I can't see the custommer users. I need to see and edit the custommer user, and posibility to see custommer info, and take custommer to create a ticket. I do not need an external database, the otrs database is ok, but I need a working frontend !!!
See chapter 8.4. "Customize the customer self registration". This part of the manual explaines how to add a additional phone field to the customer frond-end and the database. You can add other fields the same way.
Optional i want to disable customer login
Just set the customer you don't want any longer to login to "invalid" via the agent interface.
Thanks, Ovidiu
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