HI,
Anybody help me…………!
FYI>>>>>
Regard
Bhushan Badgujar
Executive
– IT Facilities
From: Bhushan Badgujar
[mailto:bhushan.badgujar@g-t-s.in]
Sent: Thursday, June 11, 2009 12:13 PM
To: 'otrs@otrs.org'
Subject: how to add approval person in request type
Dear Team,
I have install the OTRS 2.3.4 in my organization, In a OTRS
I have created three types 1.Request 2.issue 3. Information
My problem is if any customer create Request ticket, The
support team want a approval for particular Request ticket. The approval person
approved ticket. then closed the ticket from support team.
Example- customer give the request for ‘upgrade the system’
suppose I am a support team I want a approval from IT manager &
Customer Department head
Please help me for this issue.
Please give the solution for the same if any idea please
submitted
Thanks
and Regards,
Bhushan Badgujar
Executive – IT Facilities
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