Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

9 Nov 2007

      I don't know of Windows installation of OTRS but I would advise you to 
change Log Type to File rather than Syslog on Windows

Best regards,

Laurent MINOST

Cece Yaya Sudarya a écrit :
...
Hi,
Thank you for your information. I've already re-installed the OTRS (on 
Windows) and when I access the site : http://localhost/otrs/index.pl,  
it got me error :
Software error:
Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: C:/OTRS/Apache2/bin/../../Kernel/cpan-lib C:/OTRS/Apache2/bin/../.. ../../ C:/OTRS/otrs/Kernel/cpan-lib C:/OTRS/otrs/ C:/OTRS/Perl/site/lib C:/OTRS/Perl/lib . C:/OTRS/Apache2 C:/OTRS/Apache2/bin/../.. C:/OTRS/Apache2/bin/../../Kernel/cpan-lib) at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4.
BEGIN failed--compilation aborted at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4.
Compilation failed in require at (eval 95) line 3, <PRODUCT> line 4.
Presently, I am trying to find the answers.
Thank you for your attention and cooperation.
Regards,
Cece YS
On Nov 6, 2007 3:49 PM, Laurent Minost mailto:lminost@denyall.com> wrote:
Hi,
This has nothing to do with a reply to survey module informations
    but ...
Did you go properly through all installation steps as defined in the
    documentation on otrs.org http://otrs.org website :
http://doc.otrs.org/2.2/en/html/c267.html
Basically, Admin login/password are defined through the installer.pl
    step as you can see on screenshots provided on the page.
Best regards,
Laurent MINOST
Cece Yaya Sudarya a écrit :
     > Dear Laurent,
     >
     > Yes, I am a newbie looking for ticket number for application. I
    decided
     > to download OTRS for Windows (since my company regulation is
    using Bill
     > Gates :D), but after it has been installed, I tried to login the
     > application and it said invalid/wrong user name and password :( I
    have
     > reinstalled for 3 times, but it has same result :(
     >
     > I have tried yesterday to find any documentation for this issue,
    but I
     > have no got any. Is there anybody could help me?
     >
     > Thank you for your attention and cooperation.
     >
     > Regards,
     >
     > Cece Yaya Sudarya
     >
     > On 11/5/07, *Laurent Minost* mailto:lminost@denyall.com
     > mailto:lminost@denyall.com>> wrote:
     >
     >     Hi,
     >
     >     I think all is in the subject :)
     >     How do we use this module please ? I have it installed on my
    OTRS 2.2.3
     >     but don't know how to clearly and precisely use it. It could
    be useful
     >     but searching otrs.org/mailing http://otrs.org/mailing
    http://otrs.org/mailing list
     >     archives and Google did not lead me
     >     to any clear documentations, howto or informations about it :(
     >     So if someone use it or if any OTRS dev could paste us a
    little how-to
     >     here or do a FAQ article, I think it will help a few people
    by now and
     >     in the future.
     >
     >     Thanks by advance. Best regards,
     >
     >     Laurent MINOST
     >     _______________________________________________
     >     OTRS mailing list: otrs - Webpage: http://otrs.org/
     >     Archive: http://lists.otrs.org/pipermail/otrs
     >     To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
     >     Support or consulting for your OTRS system?
     >     => http://www.otrs.com/
     >
     >
     >
     >
     > --
     >
_______________________________________________
    OTRS mailing list: otrs - Webpage: http://otrs.org/
    Archive: http://lists.otrs.org/pipermail/otrs
    To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
    Support or consulting for your OTRS system?
    => http://www.otrs.com/