Actually, i still have not found a good explanation for these issues that I have seen a few times:

http://lists.otrs.org/pipermail/otrs/2010-November/034061.html
http://lists.otrs.org/pipermail/otrs/2011-January/034582.html

Still waiting for the next time it happens.

--
/Sune T.

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck
Sent: 3. april 2011 16:36
To: User questions and discussions about OTRS.
Subject: Re: [otrs] What will happen after "Auto Increment" finishes?

Dear Muhammad,

On 03.04.2011, at 16:08, Muhammad El-Sergani wrote:

> Silly question, but definitely running through many heads...
> If I choose "Autoincrement" for ticket numbering, with a minimum of "5", that means it will start @ 00000 (after the systemID), what happens after I reach 99999?

it doesn't start from the beginning of course. The number will be extended to 6 digits, otherwise it would start reopening the first tickets ;-)

Test by yourself with 1 and open more than 11 Tickets ;-)

Cheers, Nils

--
Nils Leideck
http://webint.cryptonode.de / a Fractal project

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs