Re: [otrs] Update @INC in OTRS?

7 Mar 2007

      I forgot:
You can also do
#which perl

and match the result path to the very first line of code in Postmaster.pl

do
#head Postmaster.pl

and see if the first line in the code has a different path than the output 
of "which perl". If they are different then update the file with your editor 
of choice ( I like vi)

Tona,

----- Original Message ----- 
From: "Tonatiuh Medina" 
To: "User questions and discussions about OTRS.org" 
Sent: Tuesday, March 06, 2007 6:01 PM
Subject: Re: [otrs] Update @INC in OTRS?
...
It looks to me that you have two perl versions installed 5.8.0 and 5.8.7 
And when you do:
<# cat ../doc/test-email-1.box | ./PostMaster.pl>  it uses into the older 
one, which seem to lack of DBD::mysql.
If you are sure that you have installed DBD::mysql, it should work.
And if when you do < #perl -V > you get the right @INC then try to do:
<# cat ../doc/test-email-1.box | perl PostMaster.pl> instead (note perl 
and not ./)
if you still getting the same error, then you done have DBD:mysql 
installed.
Hope that helps.
Tona
----- Original Message ----- 
From: "Jeff Baughn" 
To: 
Sent: Tuesday, March 06, 2007 5:43 PM
Subject: [otrs] Update @INC in OTRS?
I have updated my Perl installation, but I can't seem to get OTRS
to recognize this. I was having problems getting mail using the
PostMaster.pl script, so I ran cat ../doc/test-email | ./PostMaster.pl
and got the following:
# cat ../doc/test-email-1.box | ./PostMaster.pl
ERROR: OTRS-PM-01 Perl: 5.8.0 OS: linux Time: Tue Mar  6 17:19:13 2007
Message: install_driver(mysql) failed: Can't locate loadable object
for module DBD::mysql
in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs
/usr/lib/perl5/5.8.0/i386-linux-thread-multi /usr/lib/perl5/5.8.0
/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl .) at
(eval 47) line 3
Compilation failed in require at (eval 47) line 3, <PRODUCT> line 4.
Perhaps a module that DBD::mysql requires hasn't been fully installed
 at /opt/otrs/Kernel/System/DB.pm line 191
Traceback (20129):
   Module: ./PostMaster.pl (v1.19) Line: 131
The problem here is that when I run perl -V, my @INC shows up as:
@INC:
    /usr/local/perl-5.8.7/lib/5.8.7/i686-linux
    /usr/local/perl-5.8.7/lib/5.8.7
    /usr/local/perl-5.8.7/lib/site_perl/5.8.7/i686-linux
    /usr/local/perl-5.8.7/lib/site_perl/5.8.7
    /usr/local/perl-5.8.7/lib/site_perl
    .
How can I force OTRS to use the correct @INC variable?
Thank you in advance.
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