Basically, it's just as I described here:
http://lists.otrs.org/pipermail/otrs/2010-March/031382.html
On Tue, Mar 9, 2010 at 8:26 PM, Justin Noel
I can't find anything that describes how to safely customize a module in OTRS. I want to be able to modify a module and not worry about it getting overridden in a future upgrade. For example, I've made changes to AgentTicketZoom.pm. If I ever upgrade OTRS, it's just going to get replaced. How do I prevent this from happening? Thanks, Justin Noel http://www.calendee.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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