Hi experts,

I (want to) use the <OTRS_CUSTOMER_BODY> tag in a response template / answer.

(Admin--> responses)

But when the previous email (BODY) has HTML-code (most emails these days do) it shows a lot html code in the edit field like (</br>) instead of interpreting this.

Is it possible to remove html from this field?

something like RemoveHtml(<OTRS_CUSTOMER_BODY>)

Thanks 

Met vriendelijke groet / Gruß / Best Regards,

Jurjen Verhoeff