Mabuhay OTRS Team! Im having a problem in integrating SMS to OTRS. I have already installed OTRS system and it already works with both email and webform reports. What I need to incorporate is SMS or Text Messaging which is one of the cheapest communication medium in the Philippines. Besides, SMS messaging is the most reliable means of network trouble reporting coz SMS is network-independent unlike email and web reporting. If a certain customer wants to report a trouble, he can send the report via SMS to a cellular phone or SMS gateway. Here's how i implemented it so that I can use OTRS: 1. An SMS message or ticket request is sent to our SMS Gateway. 2. SMS is converted to Email (local otrs user email). 3. The SMS message then appears to the OTRS queue. How to notify the sender thru SMS? The SMS notification must also contain the ticket number. Do you have any implementation similar to or much better than this? best regards, --edwin edwinv@asti.dost.gov.ph _________________ \_____\__\ ____/__/ Edwin D. Viñas http://edwin.ontheweb.com \ _____\__\ ___/__/ SRSII, DOST-ASTI, PREGINET Project \ _____\__\__/__/ Mobile:+639202612660 Tel:+6324351071 \______\__\/__/ "IF OTHERS THINK 10 MINUTES AHEAD; '02 \______\___/ FILIPINOS MUST THINK 10 YEARS AHEAD".