Hi, my interface message is that: Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid. My log says: [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] No UserID found for 'johndoe'! [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] No UserID found for 'johndoe'! [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserAdd][348] Need UserEmail! [Thu Jan 28 10:45:40 2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create user 'johndoe' (uid=johndoe,ou=People,dc=aaa,dc=bb) in RDBMS! [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] No UserID found for 'johndoe'! The point is, Why? Why it can't? [Thu Jan 28 10:45:40 2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create user 'johndoe' (uid=johndoe,ou=People,dc=uff,dc=br) in RDBMS! -- Cosme Corrêa +55 21 4042-6606 CanalSAC O Nosso Negócio é Relacionamento