Hello,

I have installed Survey package 4.0.1 on OTRS 4. I changed value of Survey::SendInHoursAfterClose to 2 from 0 in order to send an survey email after 2 hours for all closed tickets but it is not sending survey mail after 2h.

Survey::SendInHoursAfterClose
Defines the amount in hours a ticket has to be closed to trigger the sending of a survey, ( 0 means send immediately after close ).

Default Value: 0 (working)
New Value: 2 (Not working )

PS: I know that it not possible to put 30 mints without development but i believe it should work as its an integer value.