Hi All, I've upgraded recently to OTRS version 2.1.4 from version 2.0.4, and today to 2.1.5, and since the first upgrade, I have two problems that I have'nt got before: 1) Altough one agent have rights to add a note in a queue with no 'rw' rights, he's not able to do that. The rights for this user are: 'move_into', 'note' and 'ro'. In the previous version was possible to do that, and in fact, this right is just for this, for adding notes. 2) Now is not possible to reopening a new ticket that has been closed. Before, I was able to reopen a closed ticket just adding a note and changing the new state of the ticket to 'open', but now, when you go to add a note in a closed ticket, you are not able to change the 'state' of the ticket. In general, you are not able to change the state of the ticket when you add a note, so neither is possible to 'eliminate' a ticket. This functionality was in the version 2.0.4. Please, I need some hekp on these issues. Thanks in advance, Josep