All, Apologies if this has been round before, but I am new to OTRS, and perl and apache..... I have installed OTRS 2.4.5 on a Windows 2003 server box, using all the default settings. I want to collect customer data from a SQL Server database on another box, and have set up an ODBC connection to that box. In Defaults.pm I have set up the following as described in the admin manual: $Self->{CustomerUser2} = { Name => 'Customer Database Backend', Module => 'Kernel::System::CustomerUser2::DB', Params => { # if you want to use an external database, add the # required settings DSN => 'DBD:odbc:Intranet', User => 'sa', Password => '', Table => 'vwOTRS_LocationData', But get error : "Unknown database type! Set option Database::Type in Kernel/Config.pm to (mysql|postgresql|oracle|db2|mssql)." If I change the DSN to be : DSN => 'DBI:mssql:database=intranet;host=europa', I get the error : install_driver(mssql) failed: Can't locate DBD/mssql.pm in @INC (@INC contains: ../../ C:/Program Files/OTRS/OTRS/bin/cgi-bin/../../Kernel/cpan-lib C:/Program Files/OTRS/OTRS/bin/cgi-bin/../.. C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib C:/PROGRA~1/OTRS/StrawberryPerl/perl/site/lib . C:/Program Files/OTRS/OTRS/bin/cgi-bin/../.. C:/Program Files/OTRS/OTRS/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 61) line 3. Perhaps the DBD::mssql perl module hasn't been fully installed, Has anybody had this sort of error? Any help appreciated. Thank you Jeff Dunn ----------------------------------------------------------------------------------------------------------------------------- The receiver of this message is required to check if he/she has received it erroneously. If so, the receiver is requested to immediately inform the sender and - in consideration of the responsibilities arising from undue use or disclosure of the message or the information contained therein - destroy the original message and any copy or printout thereof. Amplifon Ltd Registered and Head Office : Ultravox House, Styal Road, Manchester M22 5WY Registered In England No 1315581 VAT No 596 2575 91 -----------------------------------------------------------------------------------------------------------------------------