Re: [otrs] stop solution time accounting

Damien BASTIE wrote:

nobody ?

You'd have to change the definition. That time is just the time between when the ticket was opened and now. You could probably change the calculation in the code, but I believe the intention in this case is to just administer the time spent on a ticket in the textbox that is available for this purpose. Nils Breunese.

Le 23 oct. 07, à 19:14, Damien BASTIE a écrit :

...

Hi,

There is any way to stop solution time accounting ?

For example i have a queue with the solution time parameter set at 120 minutes, but if an agent is waiting a phone call, how can he "pause" the ticket to prevent decrease of solution time ?

Thanks in advance,

Regards,

Damien BASTIE