On Fri, Jun 25, 2010 at 1:27 PM, Nils Leideck - ITSM <nils.leideck@leidex.net> wrote:

Hi,

On 25.06.2010, at 17:31, Siva Prasad wrote:

If a ticket is created primarily in OTRS and if we get an update to the ticket..can we create a post master filter where the update received can be added as notes to the existing ticket

This is done if there is the ticket number in the subject.

Freundliche Grüße

Nils Leideck

--
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

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