Interestingly, this works (application/octet-stream   instead of   application/pdf):

Content-Type: application/octet-stream;

name="AD Group Membership Report.pdf"
Content-Transfer-Encoding: base64

Content-Description: AD Group Membership Report.pdf
Content-Disposition: attachment;
filename="AD Group Membership Report.pdf"

Hugh

On Fri, Feb 25, 2011 at 9:18 PM, Hugh Kelley <hugh.kelley@gmail.com> wrote:

When I submit/reply to tickets via email with PDF attachments,  those attachments do not appear in the UI with the articles.

However, If I go to "Plain Format" I see them in the MIME content of the article and if I "Download this email" they are there as well.

I have installed the PDF::API2 module and don't see any log errors.

I have tried the following combinations, each with the same results.  Is there another sysconfig option I need to set?  Other attachments do appear.

Content-ID: <AD Group Membership Report.pdf>
Content-Disposition: attachment;
filename="AD Group Membership Report.pdf"
Content-Type: application/pdf;
name="AD Group Membership Report.pdf"
Content-Transfer-Encoding: base64


Content-Type: application/pdf;
name="AD Group Membership Report.pdf"
Content-Transfer-Encoding: base64
Content-ID: <AD Group Membership Report.pdf>
Content-Description: AD Group Membership Report.pdf
Content-Disposition: attachment;
filename="AD Group Membership Report.pdf"
Content-Location: AD%20Group%20Membership%20Report.pdf


The system is:

- OTRS 3.0.3
- IIS 7.0 with PerlEx.
- Exchange and hMailServer are relaying the messages.



Hugh

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