Oh, i&#39;m sorry. About the fields &quot;service&quot; and &quot;SLA&quot; in the ticket form, i found the problem, is necessary inform the client to see the services and sla associated.<br><br><br><div class="gmail_quote">


On Tue, Apr 17, 2012 at 1:04 PM, Douglas Nascimento <span dir="ltr">&lt;<a href="mailto:douglasnjs@gmail.com" target="_blank">douglasnjs@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">


Hello.<br><br>I&#39;m begginer in OTRS and I&#39;m little lost to how configure a SLA for tickets. I created some services levels, but I don&#39;t know how associate the ticket with the SLA. <br><br>When I create a ticket (using a admin user) the fields &quot;service&quot; and &quot;SLA&quot; are empty. In really, I would like associate a SLA rule with a queue. And the tickets in this queue will have the same service level. Is possible?<br>



<br>There&#39;s some tutorial or manual that I can follow?<br><br>I&#39;m testing the OTRS 3.1.<br><br>Thank you and sorry for my english.<span><font color="#888888"><br clear="all"><br>-- <br>Att,<br>Douglas Nascimento de Jesus<br>


<a href="http://beaglenetwork.blogspot.com" target="_blank">beaglenetwork.blogspot.com</a><br>

</font></span></blockquote></div><br><br clear="all"><br>-- <br>Atenciosamente,<br>Douglas Nascimento de Jesus<br><a href="http://beaglenetwork.blogspot.com" target="_blank">beaglenetwork.blogspot.com</a><br>