Alex Mihicinac wrote:
Hi all,
i've made an autoforward script (with OTRS functions), to forward all tickets to some mailing list.
Script is working fine when i run it in shell. Now i'd like to know where in source I can "call" my script, that every mail which goes to specific queue, would be autoforwarded too? Ticket number must be assignet to that mail, before it's forwarded.
Any hint more than welcome.
I think I am having a similar problem. I have a number of users (agents) who need to be able to receive e-mail each time there is any update to a ticket. Some kind of "ping" e-mail which would tell them that there is a new update and they need to take a look at the ticket, if they want to. I think it would be a good feature to have in OTRS. The way it works now - only updates sent by customer to the current owner of the ticket create notifications. What I need - is to have any updates create notifications to every agent, having a given queue in his favorites. Did anybody have stumbled upon this problem before? Any ideas? Thank you.
TIA,
Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/