Re: [otrs] Set default ticket state for queue

27 Jun 2008


      Thanks, that lets me do what I need to do.

On Fri, 27 Jun 2008 14:06:02 -0400, Lars Jørgensen  wrote:
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Den 27/06/2008 kl. 16.13 skrev Greg Smith:
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Can you set the default ticket state on a per-queue basis?
Not as such, but if you are using Postmaster Filters to sort tickets
into queues, you can easily set the ticket state there, too.
-- 
Greg Smith
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