[otrs] Phone Ticket View

I want to customize how the Phone-ticket view looks because i don't need all the options that are shown. I can't find the option in Sysconfig to customize this.. any suggestions? I want to remove ticket owner, Pending date, and customerID as these are things I don't need! THank you in advance! _________________________________________________________________ Need a brain boost? Recharge with a stimulating game. Play now!  http://club.live.com/home.aspx?icid=club_hotmailtextlink1