Re: [otrs] FreeText

Le 2011-08-10 14:50, Arnold Ligtvoet a écrit :

Hi Ugo,

I believe there is actually a bug in OTRS in the way it is treating obligatory free text fields. I demonstrated a system the other day where I set a new text field on EmailNew and made it a category 2.

From what I've seen, here is what I think: - Mandatory field is automatically created and active on a ticket. When using the client interface, if you show this field, you'll see an asterisk besides it. - Optionnal field is shown with a checkbox to enable it in the client interface.