Hi Joseph, On Tue, Feb 24, 2004 at 09:55:24AM -0800, Joseph Saracino wrote:
Has anyone had any luck setting the 'TicketDivider' config option (in 1.2.1)? I just browsed through the code and it didn't seem to be getting used in the right places ;) Is this option available in preparation for a future implementation?
The TicketDivider-Patch isn't in the cvs tree yet (but we want to take it into the cvs).
I'm interested because I'd like to get around the Outlook auto-subject cleanup issue (this is mentioned in the user archives). In lieu of this option, what have other folks done? Or, is everyone just living
The "workaround" is a longer TicketHook. E. g. Ticket# or Case#...
-- Joe
PS -- otrs rocks!
Fine! :) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!