[otrs] Modifying AgentTicketPhoneNew.dtl

14 Feb 2006

      Hello all,

I am trying to modify AgentTicketPhoneNew.dtl.  Basically, I am trying
to change the "owner" field to automatically display owners, rather
than have the user click the "all" link to the right.  I.e. I want the
page to display automatically as if the user had already clicked on
"all".

The code for all of this seems to be in AgentTicketPhoneNew.dtl as follows:

<td class="contentkey">$Text{"Owner"}:</td>
    <td class="contentvalue">$Data{"OptionStrg"} $Env{"Box0"}$Text{"All"}</a>$Env{"Box1"}
    </td>

I'm still new to DTL and the templating language here.  How do I
change the page to reflect what I want above?

Thanks,

Braun Brelin