Hi Nils,
Thanks for the reply.
I created a Bug report (Bug: 5096). I also
sent an OTRS support package.
Kind regards
Mike James
Mike James
Netzbetrieb - Broadband
Unitymedia Group
Michael Schumacher-Str. 1
50170 Kerpen
Tel.
+49 (0) 2273 - 605 - 7168
Fax. +49 (0) 2273 - 605 - 7121
PC Fax. +49 (0) 2273 - 5947 - 2668
Mobil. +49 (0) 175 727 1034
e-mail michael.james@unitymedia.de
Unitymedia NRW GmbH
Handelsregister: Amtsgericht Köln HRB
55984
Geschäftsführer: W. Gene Musselman, Dr. Herbert Leifker,
Von: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] Im Auftrag von
Nils Leideck - ITSM
Gesendet: Freitag, 5. März 2010
20:35
An:
Betreff: Re: [otrs] Statistic not
working
Hi,
On 05.03.2010, at 14:54,
The time measurement statiscs for SLA’s are always delivering
0h:0mins.
Ticket counting stats work, but average time stats all
deliver zero.
What can i check to see how ist working. Nothing in the
syslog or apache log….
OS: Ubuntu, OTRS: 2.4.4
could you raise a Bug Report for this one please.
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal
project