
22 May
2012
22 May
'12
2:45 p.m.
Hello, I am trying to use OTRS with some templates using HTML with the same look of printed documents of my company, using as a template in Responses. When i use the response action the HTML output works fine, but when i click in print option it generates a PDF to download with the reply but without HTML formatting. Have any place in code it could i disable the HTML tags removing? Best Regards, Rangel Sardinha