Hi David,

Thank you very much for your reply.  I tried what it told me to do on the website, but unfortunately it didn’t work for me.  The apache server (apache2) is running on a linux server.

Rosanna

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder
Sent: 16 December 2009 12:08
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Office 2007 documents opening at zip files

Hi Rosanna,

Check this link and see how you get on:

http://www.vladville.com/2007/04/office-2007-mime-types-for-apache.html

Regards,

David

On Wed, Dec 16, 2009 at 11:56 AM, David Holder <david.holder@gmail.com> wrote:

Hi,

The new office 2007 format differs a lot from previous versions (open XML I think?)

Either way I had this problem with a website I was hosting off apache, so this issue isn't specific to OTRS (afaik), but with apache itself.

Regards,

David

On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna <Rosanna.Marretta@yrclogistics.com> wrote:

Can somebody tell me why office 2007 documents, i.e. word and excel open as zip files when attached to an OTRS call. 

Thanks,

Rosanna Marretta

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