I'm using OTRS 2.3.4 with ITSM 1.2.3, and having difficulty managing our company services against customer users. I have organised the company services into a logical hierarchy, but we manage a lot of different services and after entering around 25% of our services, I've already got about 100 checkboxes that have to be individually selected when I map customer users to the relevant services. This makes the process tricky and time consuming. Is there a way I can check the box at a high level so that all of the services underneath are checked? Perhaps some other way to make this job less painful and prone to error? Richard Cross Software Engineer Rockshore Ltd Rockshore Ltd (reg no. 04563967) registered in England & Wales with a registered office of 17-21 Wyfold Road, London, SW6 6SE, ENGLAND.