Mike Lykov wrote:
В сообщении от Thursday 21 August 2008 04:19:40 Christopher Lee написал(а):
Is there a location where I can find all the available variable options like
that can be used as part of a signature in OTRS. see my letter here under "All OTRS Tags" subject
-------------- Developers, please, tell me where i can find all
I find this faq article - http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=186
but it's too old and incomplete (maybe for old version?)
for example, i try to use
tag, but .... 742:AgentTicketCompose.pm
# cleanup all not needed
/-/gi; and this tag counted as "not needed" and replace with "-" in my message (but it listed and recommended!)
All what i need (ideally) - tag for articleid (current text article inside all ticket structure) or combination of ticketid, date, current answering agent and customer id, that unambiguously define current agent answer article in ticket structure (less acceptably). ----------------
Have you created a bug report for this issue? The developers are not regulars on this user list AFAIK. http://bugs.otrs.org/ Nils Breunese.