Did you check on the second line? I know I didn't notice for a little while that a subqueue actually appears on the second line, not on the main queue line. It would look something like... Queues: PersonalQueue (0) - A (1) - B (5) A1 (1) Rather than... Queues: PersonalQueue (0) - A (1) - A1 (1) - B (5) I hope this helps. -- Chris Salter -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of Daniel Seifert Sent: August 19, 2003 10:04 AM To: otrs@otrs.org Subject: RE: [otrs] Subqueues hiding tickets :-( Am Die, 2003-08-19 um 15.04 schrieb Erik Mathis - ATL Dunwoody Staff: Hi,
Once you find the tickets, click history. More then likely you will find that the ticket has been locked, and is sitting in your Locked queue. This would also explain why you don't see the sub queues, because there is nothing in them.
I didn't lock it. Also, if all tickets of a queue are locked, the queue view does not show the queue name at all. For testing, I sent a new ticket to our system. It was automatically queued in queue A1 (subqueue of queue A). In the queue view, the parent queue A was listed as having (1) ticket. Clicking on the parent queue A did not make the subqueue A1 visible nor did it show the ticket. The new ticket is only visible by going to Tools -> show all open tickets. New tickets sorted into the top-level queues are displayed just fine, only tickets in sub-queues are lost for the usual approach. If required I can send screenshots. Can anybody from the OTRS team comment this? Or shall I just file a bug? -- Mit freundlichen Gruessen / With best regards Daniel Seifert 79bmedia GmbH * Chausseestr. 1 10115 Berlin * Germany * Tel. +49 (0)178 8775642 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs