You can download a manual I made from the following URL:
http://forum.parallels.com/showthread.php?t=96665
The manual expects you to have root-access, but you can work
around it a bit.
Met vriendelijke groet,
Niels
L.M. van Adrichem
ITCall - Your
Partner in Telecom and Contact Center Services!
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From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Evan
Stern
Sent: zaterdag 28 november 2009 20:25
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Install Question: Setting up OTRS on a remote server
Thanks Niels!
I'm actually on a Plesk system so that should work for me as well. It's
what I expected. Ok then, I'll need to have the administrator execute the
SetPermissions.sh script for me since he has already installed the Perl
modules.
Thanks again.
--Evan
On Sat, Nov 28, 2009 at 1:13 PM, Niels van Adrichem <nvanadrichem@itcall.nl> wrote:
Hello Evan,
First of all, what type of administration do you have.
I have experience installing OTRS on Plesk.
In this case you would only need root-access for installing the Perl-modules
and maybe executing the SetPermission.sh from the installation.
You could use the Plesk FTP-user as "OTRS" user.
Regards,
Niels
________________________________________
From: otrs-bounces@otrs.org [otrs-bounces@otrs.org] On Behalf Of
Evan Stern [suriansg@gmail.com]
Sent: Saturday, November 28, 2009 4:13 PM
To: otrs@otrs.org
Subject: [otrs] Install Question: Setting up OTRS on a remote server
Hello,
First of all, please forgive me of my ignorance about some of the details of
system administration... I'm a Linux user but not an administration expert ;-)
Basically, I need to know what kinds of things need to be done in order to get
OTRS running on a remote server where I only have limited access to a specific
portion of the server (i.e. I have permission to modify the bit where I keep my
web page). I'm hoping that I don't have to beg the sysadmin to install
this for
me...
I'm trying to install OTRS on a remote server. I do not have admin rights
to
the entire server, of course, and I need to know what needs to be done server
side to get the "otrs" user set up correctly.
The installation instructions specify that I need to give the "otrs"
user the
same access rights as the web server user. Would the creation of the
"otrs"
user with the same access as the web server user be something that would cause
a
security problem for the sysadmin? I ask because it seems that if there
is an
"otrs" user which I have access to but who also has the same
permissions as the
web server user it would be a problem for a security minded web host.
Might
there be any workarounds that I could use in order to create the appropriate
"otrs" user that would not cause a security problem?
Thanks in advance,
--Evan.
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